Cloud Services
How we approach it
Amazon Connect is a cloud-based contact centre service that enables you to provide personalised customer experiences and deliver exceptional customer service.
Alongside it we handle the less glamorous work that decides whether cloud actually saves money: sizing, migration sequencing, network design, backup and the licensing conversation.
Scope
What is included
- Cloud assessment and sizing — what should move, what should not, and what it will cost.
- Migration — lift-and-shift or re-platform, rehearsed before the real cutover.
- SAP on cloud — hosting Business One and HANA with the right performance profile.
- Amazon Connect — cloud contact centre with CRM integration.
- Backup and disaster recovery — tested restores, not just configured jobs.
- Managed operations — monitoring, patching and cost governance.
Method
How the engagement runs
Audit
Inventory the estate and the dependencies nobody has documented.
Plan
Sequence the migration by risk and by business calendar.
Migrate
Move in waves, with a rollback for each.
Optimise
Right-size once real load is visible.
Operate
Monitor, patch and report on spend.
Need a customised solution for your growing business?
Tell us the problem you are trying to solve. Our team will map the right technology to it — on time, on demand and on budget.